Production
Customer Insights
Understand what customers think — and what to do next.
Customer Insights helps small businesses listen after the sale: polls and surveys, satisfaction measurement, review and testimonial requests, theme detection, recovery workflows, and evidence-linked improvement actions. It begins where Lead Management ends — once someone is a customer with real experience.
Included in the Growth plan.
What it does
- Guided listening campaigns
- Response inbox with next-step recommendations
- Theme and sentiment insights with evidence
- Recovery and improvement actions
- Review and testimonial workflows
- Ask Workflowr for customer experience questions
What you get
- Clear view of how customers feel
- Prioritized follow-ups and recovery work
- Evidence for what to improve next
- Steady review and testimonial pipeline
Who it's for
- Owners staying close to customers
- Service and success leads
- Growing teams improving retention and reputation
Questions
- How is this different from Lead Management?
- Lead Management helps you capture and convert prospects. Customer Insights starts after someone becomes a customer and focuses on feedback, recovery, reviews, and improvement.
- What if we only have a handful of conversations?
- Start anyway. Customer Insights works with sparse signal and makes the gaps visible instead of hiding them.
Start with the free Foundation
Set up your company once, then install Customer Insights when you are ready.